Overpayment Processing

Overpayment Processing is the ability to create a file of all debtors with overpaid accounts. This file can serve as a useful tool in processing overpayments.

Note: When you process overpayments, all debtors with overpaid accounts will have their balances adjusted to zero.

This section contains the following topics:

 

Setting up Overpayment Processing

You need to configure Overpayment Processing for your organization, before processing any overpaid accounts.

To set up Overpayment Processing:

Step 1: Navigate to Administration > Payment > Overpayment Processing Setup.

 

Step 2: In the Overpayment File Options area, do the following:

  • In the Directory field, either type or click the Browse  button to select the system directory where you want to store the Overpayment Processing file.
  • In the Name field, type the name you want to save the Overpayment Processing file as.
  • From the Format drop-down list, select the format you want to save the Overpayment Processing file in.

 

Step 3: In the Calculation Options area, in the Overpayment rule field, do one of the following:

  • Select Negative account balance to process overpayments on all accounts with a negative balance.
  • Select Overpayment line item exists to process overpayments on all accounts containing an overpayment line item.

 

 

Step 4: Select Send file via FTP/SFTP to have Revenue Results automatically send the file to a FTP location upon creating the overpayment file.

  • From the Server type drop-down list, select the type of server your organization is using for file transfer.
  • In the Server name/address field, type the address of the FTP server.
  • In the Username field, type the username for the FTP account.
  • In the Password field, type the password for the FTP account.

 

Step 5: Click Save Changes.

 

 

Processing overpayments

After configuring overpayment processing for your organization, you can process overpaid accounts and create a file listing the overpaid accounts and balances.

To process overpaid accounts:

Step 1: Navigate to Operations > Payment > Overpayment Processing.

 

Step 2: In the Overpayment Processing window, select the accounts to include in the processing, and click Process.

Note: If a debtor has both a negative and positive account, and the total balance for a debtor is positive, the debtor will not show on this report.

 

Step 3:  After Revenue Results processes the file, do one of the following:

  • Click Close to close Overpayment Processing.
  • Click Print Report to print the Overpayment report.

 

Note: If you need to cancel while the report is generating, click Cancel.

 

Step 4: To view or work with the data in the report, do one of the following:

  • To view the table of contents for the report, or page thumbnails, click the Table of Contents  button.
  • To print the report, click the Print  button and follow the prompts in the Print dialog box.
  • To view details of an account or debtor in the report, click the blue hypertext link for the account number or debtor name.
    Note: The account or debtor details opens in a new tab, so you will not lose your report.
  • To find certain text in the report (like a name or title number), click the Find  button and follow the prompts in the Find dialog box.
  • To view multiple pages at one time, click the Multiple Page View  button and select the number of pages you want to view at one time in the report window.
  • To view the report in a continuously scrolling format, click the Continuous Scroll  button.
  • To view the report a single page at a time, click the Single Page View  button.
  • To zoom in or zoom out on the report, do one of the following:

    • Click the Zoom Out/Zoom In  buttons.

Main Support Line:

          
All Support Team Members (866) 684-7387 RR_Support@revq.com
Chris Stickney (Support) Ext. 5673 Chris.Stickney@revq.com
Angel Davis (Support) Ext. 5756 Angel.Davis@revq.com
Kellie Mendenhall (Trainer)   Ext. 5676 Kellie.Mendenhall@revq.com
Aaron Burge (Installation) Ext. 5710 Aaron.Burge@revq.com

 

Mailing Address

4400 NE 77th Avenue, STE 100
Vancouver, WA 98662