Tax Intercept - California

Tax Intercept for California is an optional module designed for use in the state of California only. This module facilitates the collection of funds from debtors by intercepting funds (tax refunds, lottery winnings) to pay off debt. Tax Intercept creates a file of debtors to send to the state for processing.

Using the California Tax Intercept Module involves several steps:

 

Setting up Tax Intercept

In this area define the account types, status, and settings that qualify a debtor to be submitted to Tax Intercept.

To set up Tax Intercept:

Step 1: Navigate to Administration > Tax Intercept Setup.

 

Step 2: Click the Types tab, and do the following:

  1. In the Account types to be included in Tax Intercept area, select the account types for inclusion in Tax Intercept.
    Note: Click Select All to select all available account types.
     
  2. In the Line Item types to be included in Tax Intercept area, select the line item types for inclusion in Tax Intercept.
    Note: Click Select All to select all available account types.

 

Step 3: Click the Statuses tab, and do the following:

  1. In the Debtor Statuses to be included in Tax Intercept area, select the debtor statuses for inclusion in Tax Intercept.
    Note: Click Select All to select all available debtor statuses.
     
  2. In the Account Statuses to be included in Tax Intercept area, select the account statuses for inclusion in Tax Intercept.
    Note: Click Select All to select all available account statuses.

 

 

 

Step 4: Click the Options tab, and do the following:

  1. In the County code field, type in your state-assigned county code.
  2. In the UserID field, type in your state-assigned user identification number.
  3. In the Minimum SSN balance field, type the minimum account balance required to qualify for inclusion in Tax Intercept.
  4. From the Tax intercept payment type drop-down list, select the payment type for Tax Intercept payments.
  5. In the Minimums for initial debtor/account qualification area, do the following:

    Note: These are optional settings.
     
  6. Minimum since debtor entry date: The minimum number of days since the debtor has been entered into Revenue Results before it qualifies for submission to Tax Intercept.
    Note: Keep in mind the length of time for your normal collections process before you would escalate to the state.
     
  7. Minimum since account entry date: The minimum number of days since an account has been entered into Revenue Results before it qualifies for submission to Tax Intercept.
    Note: Keep in mind the length of time for your normal collections process before you would escalate to the state.

 

  • Minimum since last payment on qualifying account: The minimum number of days that must pass since the last payment on a qualifying account before a debtor is submitted to Tax Intercept.
  • Minimum since last debtor payments: The minimum number of days that must pass since the last payment.
    Note: This is not necessarily on a particular account, but if the debtor has made a payment at all.
     
  • If payment plan, number of days delinquent: The number of days delinquent a debtor must be on a payment plan before the account is submitted to Tax Intercept.

 

Step 5: Click the File Settings tab, and do the following:

  1. In the File location field, either type the system directory to save the submission file in after file creation, or click the Browse  button to select the location.

 

Step 6: Click Save Changes.

 

 

 

 

Qualifying accounts for Tax Intercept

Now that you have the settings defined for Tax Intercept you are ready to begin the process of qualifying debtors for submission. In order to send a file to the state for submission you must first qualify who should be included. This section walks you through the qualification process. Revenue Results automatically excludes debtors with bad primary addresses from qualifying.

To qualify accounts for Tax Intercept:

Step 1: Navigate to Operations > Tax Intercept > Qualification > Annual.

 

Step 2: In the Tax Intercept Annual Qualification window, click Annual Qualification.

 

Step 3: At the The annual qualification resets all previous qualification data. Do you wish to proceed? prompt, click Yes.

Note: Only proceed if you want to reset all qualifications from the past year.

The Tax Intercept Qualification Results windows displays the following:

  • Additions – New debtors that are not yet submitted to Tax Intercept.
  • Changes – Debtors previously submitted to Tax Intercept, with changes in their record.
  • Deletes – Debtors removed from Tax Intercept.

    Note: Changes and Deletes will only appear during an Update Qualification, never during an Annual Qualification (for an Annual Qualification, all debtors are considered new).

 

Step 4: Click Close.

 

 

 

Resolving duplicate SSNs

Revenue Results will not submit two debtors with the same SSN. If Duplicate SSN’s are found during qualification, in the lower left corner of the Tax Intercept Qualification Results window, Resolve Duplicate SSNs displays in red text.

To resolve duplicate SSNs:

Step 1: In the Tax Intercept Qualification Results window, click Resolve Duplicate SSNs.

Note: The Resolve Duplicate SSNs link is only clickable if there are any duplicates SSNs in the qualification results.

 

 

The Tax Intercept Qualification Duplicate SSNs window displays the list of debtors with duplicate SSNs.

 

Step 2: To export the duplicate SSN data for review, do one of the following:

  • In the Tax Intercept Qualification Duplicate SSNs window, click Export Results.
  • In the Select File Name window, type the name of the export file in the File name field, and click Save.

 

Step 3: To create a report with the duplicate SSN information, do the following:

  • In the Tax Intercept Qualification Duplicate SSNs window, click Close.
  • In the Tax Intercept Qualification Results window, click Close.
  • Navigate to Operations > Tax Intercept > Tax Intercept Duplicate SSN Report. The report generates, and you have the following options:
  • To print the report, click Print .
  • In the report, click a debtor name to open the debtor in Revenue Results.

You can now manually edit the debtors for which there are duplicate SSNs. After making the edits, run the Tax Intercept Duplicate SSN Report to verify that there are no duplicate SSNs.

Running the TI Bad Address Report

The Tax Intercept Bad Address Report allows you to see a listing of all of the debtors that would qualify for tax intercept if they had good address information.

To run the TI Bad Address Report:

Step 1: Navigate to Operations > Tax Intercept > Tax Intercept Bad Address Report.

Revenue Results displays a report of all of the debtors that would qualify as additions, but have a bad primary address.

 

 

 

Running the TI Pre-Submission Report

You can create a report displaying the account details for all debtors qualifying for Tax Intercept. You can print or save this report for your records.

To create the TI Pre-Submission Report:

Step 1: Navigate to Operations > Tax Intercept > Pre-submission Report.

 

Step 2: To view or work with the data in the report, do one of the following:

  • To view the table of contents for the report, or page thumbnails, click the Table of Contents  button.
  • To print the report, click the Print  button and follow the prompts in the Print dialog box.
  • To view details of an account or debtor in the report, click the blue hypertext link for the account number or debtor name.
    Note: The account or debtor details opens in a new tab, so you will not lose your report.
  • To find certain text in the report (like a name or title number), click the Find  button and follow the prompts in the Find dialog box.
  • To view multiple pages at one time, click the Multiple Page View  button and select the number of pages you want to view at one time in the report window.
  • To view the report in a continuously scrolling format, click the Continuous Scroll  button.
  • To view the report a single page at a time, click the Single Page View  button.
  • To zoom in or zoom out on the report, do one of the following:
    • Click the Zoom Out/Zoom In  buttons.
    • Select a zoom level from the Zoom Out/Zoom In drop-down list .

 

Step 3: Click Close.

 

 

Requesting the Tax Intercept Pre-Submission letter

Before creating the submission file, you first need to notify the debtor of their inclusion in the Tax Intercept program. This feature sends a letter to all debtors who qualified for the Tax Intercept on your last qualification.

To mass request the Tax Intercept Pre-Submission letter:

Step 1: Navigate to Operations > Tax Intercept > Pre-Submission Mass Letter Request.

 

Step 2: In the Tax Intercept Pre-submission Mass Letter Request window, do the following, and click OK:

  • From the Submission types to be included in mass letter request drop-down list, select a submission type to receive a letter regarding inclusion in Tax Intercept.

 

  • In the Debtors and accounts that qualify for tax intercept area, select the debtors to receive a letter in the mass letter request.
  • In the Letters to be printed drop-down list, select the letter to send for the mass letter request.
  • In the Print Options area, do the following:
  • Select Print now to immediately print the letters.
  • Select Print later and select a date from the drop-down calendar to add the letters to the queue and print at a later date.

 

 

 

Creating an Annual Submission File

Now that you have qualified the debtors for Tax Intercept, you are ready to create and send your first Submission file. The first file you send to the state needs to be in the Annual file format.  The Annual Submission File includes a list of all debtors on your system that are eligible for Tax Intercept. You can also send this file once a year to send a complete and updated list to the state.

To create a Tax Intercept Annual Submission File:

Step 1: Navigate to Operations > Tax Intercept > Create Submission File.

 

 

Step 2: In the Tax Intercept Create Submission Files window, do the following:

  1. From the Submission file type drop-down list, select Annual.
  2. Click Create File.

 

 

Step 3: In the Tax Intercept Submission Files Results window, do the following, and click Submit:

  • In the Method for Sending Files area, select the method your organization uses to send the file.

Note: The FTP settings are pre-configured in Step 5 of Setting up Tax Intercept, but can be changed in this screen.

 

  • In the Files to be sent area, select the files to submit to Tax Intercept. These files are located in the directory specified in Step 5 of Setting up Tax Intercept.

 

Step 4: In the Tax Intercept Send Files Success confirmation window, click OK.

            Note: In the case of an FTP file transfer error, Revenue Results displays a Tax Intercept Send Files Failure window. Click OK to close the window and verify that your FTP settings are configured correctly in Step 5 of Setting up Tax Intercept.

 

  

 

Creating the Tax Intercept Submission report

After you have created a submission file you can run a report at any time to see a list of debtors that were submitted and the type of submission.

To create the Tax Intercept Submission report:

Step 1: Navigate to Operations > Tax Intercept > Tax Intercept Submission Report.

 

Step 2:  In the TI Submission Report (California) area, do the following:

  • From the Day drop-down list, select the day to run the report for.
  • Select Summary only to list the totals of each submission type (Addition, Change, Delte), for each submitted file.

 

Step 3:  Click Run Report. The report displays in the lower half of the Report screen.     

Note: If you need to cancel while the report is generating, click Cancel.

 

Step 4: To view or work with the data in the report, do one of the following:

  • To view the table of contents for the report, or page thumbnails, click the Table of Contents  button.
  • To print the report, click the Print  button and follow the prompts in the Print dialog box.
  • To view details of an account or debtor in the report, click the blue hypertext link for the account number or debtor name.
    Note: The account or debtor details opens in a new tab, so you will not lose your report.
  • To find certain text in the report (like a name or title number), click the Find  button and follow the prompts in the Find dialog box.
  • To view multiple pages at one time, click the Multiple Page View  button and select the number of pages you want to view at one time in the report window.
  • To view the report in a continuously scrolling format, click the Continuous Scroll  button.
  • To view the report a single page at a time, click the Single Page View  button.
  • To zoom in or zoom out on the report, do one of the following:
    • Click the Zoom Out/Zoom In  buttons.
    • Select a zoom level from the Zoom Out/Zoom In drop-down list .

 

 

 

Viewing Tax Intercept Logs

The Tax Intercept log allows you to see the submitted information on the particular debtor record you currently viewing. It displays the account number that was submitted, date of the change, information about what was submitted, and the file name.

Step 1: Open a debtor that is submitted to Tax Intercept.

 

Step 2: Navigate to Operations > Tax Intercept > View Debtor Tax Intercept Log.

 

 Step 3: After viewing the Tax Intercept log, click OK to close the window.

 

 

Resetting Qualification Status

This feature removes the Tax Intercept status from an account, essentially making Revenue Results “forget” that the account ever initially qualified for Tax Intercept. After resetting, if an account qualifies for Tax Intercept once again, it will be submitted as a New Addition and not a change to the previously submitted information.

Step 1: Open an account folder for debtor that has been previously submitted to Tax Intercept.

 

Step 2: Navigate to Operations > Tax Intercept > Reset Qualification Status.

 

Step 3: At the Are you sure you want to reset the qualification status for this account? prompt, click Yes.

The account is removed from the Tax Intercept Submission Queue. If you were to re-submit this account again, it will display as a new addition, not a change to previous submission.

 

 

 

 

Updating an existing Tax Intercept submission

If you have already sent an Annual Submission File to the state and your organization needs to add, change, or remove debtors included in Tax Intercept,  you can create an Update Submission File to update the debtors on record.

This section includes the following:

 

Creating an updated Tax Intercept qualification

To create an updated list of debtors included in Tax Intercept, you first need to run the Tax Intercept qualification to qualify the updated debtors.

To create an updated Tax Intercept qualification:

Step 1: Navigate to Operations > Tax Intercept > Qualification > Update.

 

 

Step 2: In the Tax Intercept Update Qualification window, click Update Qualification.

The Tax Intercept Qualification Results windows displays the following:

  • Additions – New debtors that are not yet submitted to Tax Intercept.
  • Changes – Debtors previously submitted to Tax Intercept, with changes in their record.
  • Deletes – Debtors removed from Tax Intercept.

    Note: Changes and Deletes will only appear during a Qualification Update, never during an Annual Qualification (for an Annual Qualification, all debtors are considered new).

 

Step 3: Click Close.

 

 

 

Creating a Tax Intercept Update Submission File

After qualifying the new and/or updated debtor(s) for the Tax Intercept update, you can create the file containing the Tax Intercept updates.

To create a Tax Intercept Update Submission File:

Step 1: Navigate to Operations > Tax Intercept > Create Submission File.

 

 

Step 2: In the Tax Intercept Create Submission Files window, do the following:

  1. From the Submission file type drop-down list, select Update.
  2. Click Create File.

 

Step 3: In the Tax Intercept Submission Files Results window, do the following, and click Submit:

  • In the Method for Sending Files area, select the method your organization uses to send the file.

Note: The FTP settings are pre-configured in Step 5 of Setting up Tax Intercept, but can be changed in this screen.

 

  • In the Files to be sent area, select the files to submit to Tax Intercept. These files are located in the directory specified in Step 5 of Setting up Tax Intercept.

 

Step 4: In the Tax Intercept Send Files Success confirmation window, click OK.

            Note: In the case of an FTP file transfer error, Revenue Results displays a Tax Intercept Send Files Failure window. Click OK to close the window and verify that your FTP settings are configured correctly in Step 5 of Setting up Tax Intercept.

 

 

 

Overriding Tax Intercept setup parameters

Typically, Revenue Results handles qualification for Tax Intercept according to the parameters defined on your system. You can, however, manually control whether a debtor or account is included or excluded in Tax Intercept.

Note: You cannot override the account types eligible for Tax Intercept or the minimum account balance, but other parameters (such as last entry date, payment plan delinquency, and so on) can be overridden.

This section includes the following:

Debtor-level settings

Account-level settings

 

Adding the Tax Intercept control to the Edit Debtor template

To allow manual flagging of a debtor for inclusion in Tax Intercept, you need to first modify the Edit Debtor template to display the drop-down control.

To add the Tax Intercept control to the Edit Debtor template:

Step 1: Navigate to Administration > Debtor > Define Debtor Templates > Edit Debtor.

 

Step 2: Near the bottom of the Define Debtor Edit Template window, click the Create Tab  button.

 

Step 3: In the Tab name field, type Tax Intercept, and click OK.

 

Step 4: With the new Tax Intercept field selected, click the Edit  button in the upper-right corner of the window.

 

Step 5: In the Define Debtor Edit Template window, do the following, and click Save Changes:

  • In the Field column, click an empty cell, and from the drop-down select TaxInterceptFlag.
  • In the Label column, click the corresponding empty cell and either accept the default name or type a new name for field label.

Note: The remaining fields are optional. Fill out these fields as required by your organization.

 

Step 6: In the Define Debtor Edit Template window, click Save Changes.

 

 

 

Manually adding a debtor to Tax Intercept

You can manually flag a debtor for inclusion in Tax Intercept from the Edit Debtor screen. You need to first complete the steps in Adding the Tax Intercept control to the edit debtor template to enable this feature.

Note: The debtor you are adding to Tax Intercept must have an account type and minimum balance eligible for inclusion in Tax Intercept, as defined in Setting up Tax Intercept.

To manually add a debtor to Tax Intercept:

Step 1: Open a debtor to include in Tax Intercept.

 

Step 2: In the Actions panel, click Edit Debtor.

 

Step 3: In the Edit Debtor window, at the bottom of the screen, click the Tax Intercept tab.

 

Step 4: From the Tax intercept flag drop-down list, select Include, and click Save Changes.

Now, when a Tax Intercept qualification runs, the debtor is included in the submission regardless of the settings defined in the Minimums for initial debtor/account qualification section of the Tax Intercept Setup window.

 

 

 

Removing the manual Tax Intercept flag from a debtor

If a debtor is manually flagged for inclusion in Tax Intercept, you can remove the flagging, allowing the system settings for tax intercept qualification to control the inclusion.

To remove manual Tax Intercept flagging from a debtor:

Step 1: Open a debtor that is manually included in Tax Intercept.

 

Step 2: In the Actions panel, click Edit Debtor.

 

Step 3: In the Edit Debtor window, at the bottom of the screen, click the Tax Intercept tab.

 

Step 4: From the Tax intercept flag drop-down list, select the blank line, and click Save Changes.

Now, when a Tax Intercept qualification runs, the debtor is qualified for Tax Intercept only if meeting the inclusion parameters defined by the system.

 

 

 

Preventing a debtor from inclusion in Tax Intercept

You can manually exclude a debtor from inclusion in Tax Intercept, preventing qualification even if an account meets the parameters defined by the system.

To prevent a debtor from inclusion in Tax Intercept:

Step 1: Open to exclude from Tax Intercept.

 

Step 2: In the Actions panel, click Edit Debtor.

 

Step 3: In the Edit Debtor window, at the bottom of the screen, click the Tax Intercept tab.

 

Step 4: From the Tax intercept flag drop-down list, select Exclude, and click Save Changes.

Now, when a Tax Intercept qualification runs, the debtor will not qualify for Tax Intercept even if meeting the qualifying parameters.

 

 

 

Adding the Tax Intercept control to the Edit Account template

To allow manual flagging of an account for inclusion in Tax Intercept, you need to first modify the Edit Account template to display the drop-down control.

To add the Tax Intercept control to the Edit Account template:

Step 1: Navigate to Administration > Account > Define Account Templates > Edit Account.

 

Step 2: Near the bottom of the Define Account Edit Template window, click the Create Tab  button.

 

Step 3: In the Tab name field, type Tax Intercept, and click OK.

 

Step 4: With the new Tax Intercept field selected, click the Edit  button in the upper-right corner of the window.

 

Step 5: In the Define Account Edit Template window, do the following, and click Save Changes:

  • In the Field column, click an empty cell, and from the drop-down select TaxInterceptFlag.
  • In the Label column, click the corresponding empty cell and either accept the default name or type a new name for field label.

Note: The remaining fields are optional. Fill out these fields as required by your organization.

 

Step 6: In the Define Account Edit Template window, click Save Changes.

 

 

 

Manually adding an account to Tax Intercept

You can manually flag an account for inclusion in Tax Intercept from the Edit Account screen. You need to first complete the steps in Adding the Tax Intercept control to the Edit Account template to enable this feature.

Note: The account you are adding to Tax Intercept must be an account type and minimum balance eligible for inclusion in Tax Intercept, as defined in Setting up Tax Intercept.

To manually add an account to Tax Intercept:

Step 1: Open a debtor with an account to exclude from Tax Intercept.

 

Step 2: Open one of the debtor’s accounts to exclude from Tax Intercept.

 

Step 3: In the Actions panel, click Edit Account.

 

Step 4: In the Edit Account window, at the bottom of the screen, click the Tax Intercept tab.

 

Step 5: From the Tax intercept flag drop-down list, select Include, and click Save Changes.

Now, when a Tax Intercept qualification runs, the account is included in the submission regardless of the settings defined in the Minimums for initial debtor/account qualification section of the Tax Intercept Setup window.

 

 

 

Removing the manual Tax Intercept flag from an account

If an account is manually flagged for inclusion in Tax Intercept, you can remove the flagging, allowing the system settings for tax intercept qualification to control the inclusion.

To remove manual Tax Intercept flagging from an account:

Step 1: Open an account that is manually included in Tax Intercept.

 

Step 2: In the Actions panel, click Edit Account.

 

Step 3: In the Edit Account window, at the bottom of the screen, click the Tax Intercept tab.

 

Step 4: From the Tax intercept flag drop-down list, select the blank line, and click Save Changes.

Now, when a Tax Intercept qualification runs, the account is qualified for Tax Intercept only if meeting the inclusion parameters defined by the system.

 

 

 

Preventing an account from inclusion in Tax Intercept

You can manually exclude an account from inclusion in Tax Intercept, preventing qualification even if the account meets the parameters defined by the system.

To prevent an account from inclusion in Tax Intercept:

Step 1: Open a debtor with an account to exclude from Tax Intercept.

 

Step 2: Open one of the debtor’s accounts to exclude from Tax Intercept.

 

Step 3: In the Actions panel, click Edit Account.

 

Step 4: In the Edit Account window, at the bottom of the screen, click the Tax Intercept tab.

 

Step 5: From the Tax intercept flag drop-down list, select Exclude, and click Save Changes.

Now, when a Tax Intercept qualification runs, the account will not qualify for Tax Intercept even if meeting the qualifying parameters.

Main Support Line:

          
All Support Team Members (866) 684-7387 RR_Support@revq.com
Chris Stickney (Support) Ext. 5673 Chris.Stickney@revq.com
Angel Davis (Support) Ext. 5756 Angel.Davis@revq.com
Kellie Mendenhall (Trainer)   Ext. 5676 Kellie.Mendenhall@revq.com
Aaron Burge (Installation) Ext. 5710 Aaron.Burge@revq.com

 

Mailing Address

4400 NE 77th Avenue, STE 100
Vancouver, WA 98662