Unlocking a User Account

Use this process to unlock a user account, which is locked as a result of incorrectly entering a password more times than your system allows.

To unlock a user account:

Step 1: Navigate to Administration > Collector > Setup > Define Users.


Step 2:  Click the Collector Setup tab.


Step 3: In the Define Users window, select the locked user from the Users area.


Step 4: In the User area, deselect User is locked.


 Step 5: Click Save Changes and Close.

Main Support Line:

All Support Team Members (866) 684-7387      RR_Support@ontariosystems.com
Chris Stickney (Support) Ext. 5673 Chris.Stickney@ontariosystems.com
Angel Davis (Support) Ext. 5756 Angel.Davis@ontariosystems.com
Brooks Robinson (Support) Ext. 5748 Brooks.Robison@ontariosystems.com
Kellie Mendenhall (Consultant)      Ext. 5676 Kellie.Mendenhall@ontariosystems.com
Aaron Burge (Installation) Ext. 5710 Aaron.Burge@ontariosystems.com


Mailing Address

4400 NE 77th Avenue, STE 100
Vancouver, WA 98662